Effective Date: 26 June 2023
Thank you for shopping at Intense Happiness! We want you to be completely satisfied with your purchase. This Return and Refund Policy explains our policy for returns, exchanges, and refunds for products purchased through our e-commerce store, Intense Happiness (the “Website”), mobile applications, and related services (collectively, the “Services”).
- Returns Eligibility
a. Unused and Unopened Items: We accept returns for unused and unopened items in their original condition within 14 days from the date of delivery.
b. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 14 days of delivery with details and supporting evidence (e.g., photos) for further assistance.
- Return Process
a. Authorization: To initiate a return, please contact our customer support team or follow the instructions provided in your order confirmation email. We may require additional information, such as order details and reasons for the return.
b. Packaging: Please ensure that the item is securely packaged in its original packaging or equivalent to prevent damage during transit.
c. Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method and retaining proof of shipment. Our physical address for all returns is: 213 Horak Street, Cape Town, 7570, Western Cape, South Africa.
- Refunds
a. Refund Method: Once we receive and inspect the returned item, we will process the refund back to the original payment method used for the purchase.
b. Refund Timing: Refunds will be processed within 3 business days after the item is received and inspected. The actual timing of the refund may vary depending on your payment provider.
c. Non-Refundable Items: Some items may be non-refundable, such as e-books or e-courses, or items explicitly marked as non-returnable.
- Exchanges
a. Exchange Process: If you wish to exchange an item for a different size, color, or variation, please contact our customer support team for assistance. Exchanges are subject to product availability.
b. Return Shipping for Exchanges: You are responsible for the return shipping costs for the original item unless the exchange is due to our error or a defective product. We will cover the shipping costs for sending the exchanged item back to you.
- Return and Refund Exceptions
a. Sale and Clearance Items: Sale and clearance items may be final sale and not eligible for returns or refunds unless they are damaged or defective.
6. Damaged or Defective Items
Reporting Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with details and supporting evidence (e.g., photos). We will work with you to resolve the issue, which may include providing a replacement or issuing a refund.
7. Contact Us
If you have any questions, concerns, or requests regarding our Return and Refund Policy or need assistance with a return or refund, please contact our customer support team at help@intensehappiness.com
Thank you for shopping at Intense Happiness!